Returns

Returns

At Dihn Al-Oud Perfumes, we want you to be completely satisfied with your purchase. If, for any reason, you're not happy with your order, we're here to assist you. Please review our return policy below for details on returning products:

 

  1. Eligibility for Returns

We accept returns within 30 days from the date of purchase.

To be eligible for a return, the item must be in its original condition, unopened, and in the same packaging you received it.

 

  1. Non-Returnable Items

Please note that the following items are non-returnable:

  • Opened or used perfume products for hygiene reasons.
  • Gift cards and promotional items.

 

  1. How to Initiate a Return
  • To initiate a return, please follow these steps:
  • Contact our customer support team at 07787180116
  • Provide your order number and the reason for the return.
  • Our team will guide you through the return process, including providing a return authorisation and shipping instructions.

 

  1. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method.


  1.  Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund, including covering any return shipping costs.

 

  1. Contact Us

If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact our customer support team. We're here to help.

Call us on 07787180116.

Return Address
M14 5TB

10 WILMSLOW ROAD

DO PERFUME

MANCHESTER